✅ Order Already Received
Have you received your order? Here's what to do if you need to manage returns, warranties, or incidents.
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Returns
You can return a product within 14 days of delivery by following these steps:
- The product must be in its original condition, unused and with its packaging intact.
- Start the return from our returns center .
- Select your products and follow the instructions in 4 simple steps.
- We will notify you by email with the submission guidelines.
Return shipping costs will be borne by the customer, unless otherwise indicated by Luzguru.
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Guarantees
All our products come with a 3-year warranty . If your product is defective:
- Take photos or videos of the problem.
- Request support from our contact section .
- We will arrange for repair or replacement at no additional cost.
A full refund applies if the defect is proven and the product cannot be repaired.
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Damaged or Incorrect Products
If you have received a damaged or incorrect product, follow these steps:
- Take clear photos of the product and packaging.
- Go to our contact section and attach the images.
- Briefly describe the problem and include your order number.
Once validated, we will send you a replacement or offer you a solution within 5 business days.
Do you have any further questions or complaints? Visit our contact section and our team will be happy to help you.