✅ Order Already Received

You can return a product within 14 days of delivery by following these steps:

• The product must be in its original condition, unused and with its packaging intact.
• Start the return from our returns center .
• Select your products and follow the instructions in 4 simple steps.
• We will notify you by email with the submission guidelines.

Return shipping costs will be borne by the customer, unless otherwise indicated by Luzguru.

📝 Start a return

All our products come with a 3-year warranty . If your product is defective:

• Take photos or videos of the problem.
• Request support from our contact section .
• We will arrange for repair or replacement at no additional cost.

A full refund applies if the defect is proven and the product cannot be repaired.

If you have received a damaged or incorrect product, follow these steps:

1. Take clear photos of the product and packaging.
2. Go to our contact section and attach the images.
3. Briefly describe the problem and include your order number.

Once validated, we will send you a replacement or offer you a solution within 5 business days.